Privacy Policy

Last Updated: May 4, 2026

Polar Creative Group (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit polarcreativegroup.com or interact with our services. By using our website, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

• Information you provide directly: Such as your name, email address, phone number, company name, project details, and any other information you submit through contact forms, project inquiries, or email correspondence.

• Automatically collected information: Such as your IP address, browser type, device type, operating system, referring URLs, pages visited, time spent on pages, and interaction data collected via cookies and similar technologies.

• Cookies and analytics data: We use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our website and to improve performance.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, provide quotes, and communicate with you about projects;

• Provide, maintain, and improve our website and services;

• Send transactional or service-related communications;

• Send marketing communications, where you have opted in (you can unsubscribe at any time);

• Analyze website usage and performance;

• Detect, prevent, and address fraud, security issues, and technical problems; and

• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases: (a) your consent; (b) the performance of a contract with you; (c) compliance with our legal obligations; and (d) our legitimate interests in operating and improving our business, where those interests are not overridden by your rights.

4. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: With trusted third-party vendors who perform services on our behalf (e.g., website hosting, email delivery, analytics, project management tools). These providers are bound by confidentiality obligations and may only use your information to provide services to us.

• Legal compliance: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety, or that of others.

• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

• With your consent: In any other case where you have authorized us to share your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information about how Google Analytics uses data, visit policies.google.com/privacy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you;

• The right to request correction of inaccurate information;

• The right to request deletion of your information;

• The right to object to or restrict certain processing;

• The right to data portability;

• The right to withdraw consent (where processing is based on consent); and

• The right to lodge a complaint with a supervisory authority.

California residents (CCPA/CPRA): You have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information.

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13 (or 16 in the EEA/UK), and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. International Data Transfers

We are based in the United States. If you access the website from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. By using the website, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact:

Polar Creative Group

Email: hello@polarcreativegroup.com

Website: polarcreativegroup.com